Pope Abolishes Limbo … BT unaware!!

The letter entitled “Dear Cretins” from last week was something that I dredged up from my hard drive from years ago. I always kept it coz I knew there would be another day when I was angry with the phone company and couldn’t do anything about it. Reading it reminds me that no-one can get anything done by phone companies; they are busy ignoring thousands of other customers, and not just me!

The letter was brought out (compulsory reading throughout the office, naturally) last week because I had a line I being switched from TeleWest to BT, and yes, you guessed it, it went wrong. I had over 4 hours of conversations and hold music trying to get it sorted, and still, over the weekend my number was in limbo. Yes limbo, and in the very same week that His Holiness the Pope has abolished it! The number can be heard to ring if you dial it, but it doesn’t ring anywhere. Not with either phone company, at either the old location or the new. Obviously BT are not good catholics.

There is a happy ending to this though. Over the weekend I got through to a BT operator like no other. His words to me were “I want to take ownership of this issue, and I will resolve it for you first thing on Monday morning, myself, personally.” I won’t go into the details because you don’t want to hear them, but he has called me this morning, only minutes after his shift began, to tell me that he has spoken to the relevant people and arranged for it to be sorted at the latest by the end of the day. This is the type of response I think all BT people should give, I’ve been telling them myself, one by one, for years!

If you have an issue with BT, and no-one else wants to help, maybe you should call Sean Woodley. He can be reached on 0800-800-829. Demand to speak to him by name, I know I will be. Mention the blog to him if you like, and don’t be too rude as he might just be our only hope.

Dan Ray